Key Responsibilities

• Develop and implement cybersecurity strategies aligned with business objectives.
• Identify, assess, and mitigate enterprise-wide security risks.
• Lead incident response to minimize impact and accelerate recovery.
• Ensure compliance with regulatory and industry standards (e.g., ISO 27001, NIST, GDPR).
• Design and oversee secure technology and network architectures.
• Supervise day-to-day SOC operations and security monitoring.
• Optimize security budgets and demonstrate measurable ROI.
• Drive organization-wide security awareness and training.
• Evaluate and manage third-party/vendor security risks.
• Communicate security posture and insights to leadership and stakeholders.

Recognized for 5 years of dedicated service with the “Award of Excellence.”

• Superheaded IT Infrastructure & Cybersecurity initiatives across 4 global delivery centres — Pune, Chennai, Madurai, and Philippines.
• Aligned IT infrastructure with business goals and ensured compliance with internal and external standards.
• Managed internal and external IT security audits including ISMS and ISO 27001 compliance.
• Delivered end-to-end infrastructure projects from design to implementation and site setup.
• Provided Level 4 endpoint security support managing Symantec AV, Carbon Black, and Sophos Firewalls.
• Established and maintained Windows Servers, Dell Storage, and IP Telephony systems.
• Implemented wired and wireless connectivity solutions to enhance cross-office communication.

Got promoted as Assistant Director - Systems & Technology Group”

• Designed and implemented the USSD infrastructure using HP C7000 blade architecture with EMC VNX 5200 storage for high reliability and performance.
• Deployed and managed VMware ESXi 6.5 hypervisors with Red Hat Linux guest OS, optimizing virtual environments for scalability.
• Established HA configurations using multipathing, vMotion, and Storage vMotion to minimize downtime and ensure seamless failover.
• Monitored infrastructure performance and proactively resolved issues to maintain high system availability.
• Collaborated with application and network teams to secure connectivity and ensure smooth change implementations.
• Integrated and maintained connectivity between RECC, EAI, and IN networks to support seamless data flow.
• Generated weekly and monthly performance reports for Vodafone Management and interface infrastructure teams.

Recognized with Guiding Star Award for co-creating success during upgrade of Vodafone’s USSD SDP Zonal Architecture, enhancing system performance and scalability.

• Implemented an IP Office PBX solution connecting six countries, improving interoffice communication and client support through CTI integration.
• Led IT infrastructure setup for the new offshore development center, including cabling, wireless, and core network design for seamless operations.
• Managed multi-site server infrastructure ensuring performance, availability, and secure data synchronization using Egnyte cloud storage.
• Coordinated daily IT operations with system and desktop teams to ensure smooth service delivery and rapid issue resolution.
• Monitored firewall and Symantec endpoint security consoles, remediating risks and ensuring proactive defense across all delivery locations.
• Implemented high-availability VPN tunnels to maintain secure, resilient connectivity across international offices.

Recognized by management for implementing seamless VOIP connectivity linking four global delivery locations across Australia and India.